Terms of service

Welcome to the Aroma Hill website (" https://aromahillcannabis.com"), owned and operated by Aroma Hill, a cannabis retail store based in Illinois ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us through our Website. We are committed to respecting your privacy and protecting your personal information. By accessing or using our Website, you agree to the terms of this Privacy Policy.

Information We Collect

1.1 Personal Information We may collect personal information that you voluntarily provide to us when you interact with our Website. The types of personal information we collect may include:

• Account Information: If you create an account with us, we may collect your username and password.
• Transaction Information: Information related to your purchases, such as products or services you have ordered, payment information, and shipping details.
• Communication Information: Information you provide when contacting us, such as inquiries, feedback, or customer support requests.

1.2 Usage Information We may also collect non-personally identifiable information automatically when you visit our Website. This may include your IP address, browser type, operating system, referring URLs, and browsing behavior on our Website. We use this information to analyze trends, administer the Website, track users' movements, and gather demographic information.

Use of Information

2.1 Personal Information We may use your personal information for the following purposes:

• To provide, maintain, and improve our products and services.
• To process and fulfill your orders and purchases.
• To communicate with you regarding your inquiries, requests, or customer support needs.
• To send you marketing communications and promotional offers, with your consent.
• To personalize your experience on our Website.
• To comply with legal obligations, resolve disputes, and enforce our policies.

2.2 Usage Information We may use usage information to analyze trends, administer the Website, track users' movements, and gather demographic information for internal purposes. This information helps us understand how our Website is used and improve its functionality. Disclosure of Information We may share your personal information with third parties in the following circumstances:

• With your consent: We may disclose your personal information to third parties when you give us your explicit consent to do so.
• Service Providers: We may engage third-party service providers to perform functions and services on our behalf, such as website hosting, payment processing, data analysis,
• and marketing. These service providers have access to your personal information to perform their tasks but are obligated to maintain its confidentiality.
• Compliance with Laws: We may disclose your personal information if required by law, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal information to the acquiring entity.

Data Security We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. Your Rights You have certain rights regarding your personal information, including the right to:

• Access and receive a copy of your personal information.
• Correct any inaccurate or incomplete personal information we hold about you.
• Delete or restrict your personal information under certain circumstances.
• Object to the processing of your personal information.
• Withdraw your consent to the processing of your personal information, where we rely on your consent as the legal basis for processing.
• Lodge a complaint with a supervisory authority if you believe we have violated applicable data protection laws.
• To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

BINDING ARBITRATION CLAUSE

Please read the following Binding Arbitration Clause (the "Clause") carefully because it requires you to arbitrate certain disputes and claims with Aroma Hill and limits the manner in which you can seek relief from us, unless you opt out of arbitration by following the instructions set forth below. No class or representative actions or arbitrations are allowed under this arbitration agreement. In addition, arbitration precludes you from suing in court or having a jury trial.

• No Representative Actions. You and Aroma Hill agree that any dispute arising out of or related to these Terms or our Services is personal to you and Aroma Hill and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.

• Arbitration of Disputes. You and Aroma Hill waive your rights to a jury trial and to have any disputes, regarding anything whatsoever between us, resolved in court and instead agree that such disputes shall be resolved through binding arbitration. This agreement to arbitrate disputes includes, but is not limited to, any and all claims for relief and theories of liability between you and Aroma Hill, whether based in contract, tort, fraud, negligence, regulation, or ordinance; claims for relief under any state or federal statutes, claims for common law fraud, misrepresentation, or any other legal or equitable theory arising out of your relationship with Aroma Hill, and/or any interactions between you and Aroma Hill. If there is a final judicial determination that applicable law precludes enforcement of this paragraph's limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.

• Notice Requirement. For any dispute or claim that you have against Aroma Hill or relating in any way to the Services, you may either proceed directly to arbitration, or you may first contact Aroma Hill and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Aroma Cannabis by email at contact [email protected] or by certified mail addressed to 1874 Crystal Pkwy. If you elect to pursue pre- arbitration resolution through the Notice option, the Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the claim; and (c) set forth the specific relief sought. Aroma Hill shall also have the option, but not the requirement, to pursue informal pre-arbitration resolution with you through the Notice process set forth herein. Our notice to you, as and if applicable, will be similar in form to that described above. If you and Aroma Hill cannot reach an agreement to resolve the claim through the Notice process, or if you or Aroma Hill decide to immediately proceed to arbitration without pursuing pre-arbitration resolution through the Notice process, then either party may submit the dispute to binding arbitration administered by the American Arbitration Association ("AAA"). All disputes submitted to AAA will be resolved through confidential, binding arbitration under the AAA Consumer Arbitration Rules. The most recent version of the AAA Consumer Arbitration Rules are available on the AAA website and are hereby incorporated by reference. You either acknowledge and agree that you have read and understand the AAA Consumer Arbitration Rules or waive your opportunity to read the AAA Consumer Arbitration Rules Rules and waive any claim that the AAA Consumer Arbitration Rules are unfair or should not apply for any reason.

• Applicability of FAA: You and Aroma Hill agree that these Terms affect interstate commerce and that the enforceability of this Clause will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law.

• Delegation: You and Aroma Hill clearly and unmistakably agree that the arbitrator shall have the power to rule on his or her own jurisdiction, and the existence, scope, validity, and arbitrability of these Terms. This delegation provision shall be deemed a contract entered into under the laws of the State of Florida and will be governed by the laws of the State of Florida together with the Federal Arbitration Act.

• Confidentiality: The arbitrator, Aroma Hill, and you will maintain the confidentiality of any arbitration proceedings, judgments and awards, including, but not limited to, all information gathered, prepared and presented for purposes of the arbitration or related to the dispute(s) therein. The arbitrator will have the authority to make appropriate rulings to safeguard confidentiality, unless the law provides to the contrary. The duty of confidentiality does not apply to the extent that disclosure is necessary to prepare for or conduct the arbitration hearing on the merits, in connection with a court application for a preliminary remedy or in connection with a judicial challenge to an arbitration award or its enforcement, or to the extent that disclosure is otherwise required by law or judicial decision.

• Opt Out: You have the right to opt out of binding arbitration within 10 days of the date you first accepted the terms of this Clause by sending a written opt-out notice via certified mail to 1874 Crystal Pkwy. To be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration.

• Severability: If any portion of this Clause is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Clause or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to this Clause; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Clause is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Clause will be enforceable.

Cookies and Tracking Technologies We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our Website. These technologies help us analyze trends, administer the Website, track users' movements, and gather demographic information. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our Website. Third-Party Links Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information. Children's Privacy Our Website is not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate measures to remove the information from our records. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically for any updates. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information: